Trauma-Informed, Resilience-Oriented Schools (TIROS) Toolkit

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Table of Contents

    The Trauma-Informed, Resilience-Oriented Schools (TIROS) Toolkit outlines a framework for implementing trauma-informed, resilience-oriented approaches in any school or school district. The primary audience for this toolkit includes school administrators, school board members, teachers, and student support staff, parents and families, and community partners.

    The toolkit was developed by the National Council for Mental Wellbeing in partnership with the National Center for School Safety.

    We are pleased to have an early release of the Educating During Crisis section of our toolkit. Additional sections will be released soon.

    Using this Toolkit

    The Trauma-Informed, Resilience-Oriented Schools Toolkit outlines a framework for implementing these approaches in any school or school district. It utilizes tools, videos, professional development
    slide decks, and concise instruction to explain the concepts of trauma and toxic stress, offers individual and school-wide strategies for addressing trauma and fostering resilience for students, staff, and families, and offers strategies to assess the impact of these adaptations throughout the school community.

    The sections’ topics are presented in the order your school or district will likely start to address them. However, this is a continual process of implementation, assessment, and improvement. As such, it is likely that you will not fully complete activities in one section before moving to the next, and action steps of one section may influence action and understanding of another.

    Creates a shared understanding of core concepts and offers tools to encourage new mindsets about students, staff, and families

    Outlines school- and district-wide strategies to establish safe and secure environments and relationships

    Explains the importance of promoting staff wellness through improved resources and policies as universal strategies of trauma-informed, resilience-oriented schools

    Details specific approaches for multi-tiered systems of support

    Outlines strategies for including and supporting parents, families, and communities in student-centered planning

    Explains how to build a system to continually evaluate the strengths and needs of your school

    Details the use of trauma-informed, resilience-oriented approaches in response to crises

    Action Steps structure each section and offer different approaches for understanding and utilizing the information. Implementation Tools, Alternate Learning Strategies, and Inclusion and Engagement Action Steps are designed to provide tangible activities to apply your learnings in your school or district.

    These appear throughout the toolkit in color-coded call-outs. The color key is below.

    Color Key

    Color Key: Action Steps

    Action Steps

    Overarching activities for schools to pursue

    Color Key: Implementation Tools

    Implementation Tools

    Concrete tools to integrate trauma-informed, resilience-oriented approaches

    Color Key: Key Terms

    Key Terms

    Defines important concepts used throughout the toolkit

    Color Key: Alternative Learning Strategies

    Alternate Learning Strategies

    Videos supplementing written content

    Color Key: Inclusion and Engagement Action Steps

    Inclusion and Engagement Action Steps

    Considerations to promote inclusion and engagement of all the diverse stakeholders of your school community

    Color Key: Case Example

    Case Example

    Real-life example of a concept or resource that’s put into practice

    Who should use this toolkit?

    The primary audience for this toolkit includes: school administrators, school board members, teachers and student support staff, parents and families, and community partners. This toolkit recognizes the diversity of schools, districts, and communities and is designed to be applicable regardless of size, geography, and resources. Most resources included and citations referenced are free to use and in the public domain to prioritize accessibility. The authors understand that financial resources vary widely district-to-district, and so, each Action Step can be implemented with no or minimal additional funding needed.

    It is recommended that each school or district form a core team to lead their trauma-informed, resilience-oriented schools initiative. This team should consist of members who represent the diversity of the school community and are motivated and empowered to implement the Action Steps.

    This toolkit is designed for adult learners, who:1

    • Are autonomous and self-directed: Implementation Tools for discussion, learning, and input from all adults involved in the school are offered.
    • Have a foundation of life experiences and knowledge: This toolkit acknowledges the strengths each learner brings and encourages them to utilize them in the implementation of the material.
    • Are goal-oriented: Action Steps provide clearly defined elements to learn, understand, and integrate into daily practice.
    • Are relevancy-oriented: This toolkit offers guidance for elementary, middle, and high school settings; for teachers, staff, parents, families, and communities; and for programs with existing initiatives, such as PBIS, social and emotional learning, and multi-tiered systems of support.
    • Are practical: Implementation Tools and Inclusion and Engagement Action Steps ensure learners can act on the information immediately.
    • Want to be shown respect: This toolkit acknowledges that schools are experts on their own context and offers guidance to integrate into existing structures. It is strengths-based and acknowledges the incredible expertise and dedication educators, students, parents, and communities bring to their schools.

    Trauma-Informed, Resilience-Oriented Schools Action Steps Checklist

    Section 1: Introducing Trauma and Trauma-Informed, Resilience-Oriented Schools

    • Establish understandings of trauma, its impact, and prevalence in school communities
    • Encourage new mindsets about students and their experiences of trauma and toxic stress
    • Embed trauma-informed, resilience-oriented principles into all decision-making

    Section 2: Universal Trauma-Informed, Resilience-Oriented Schools Practices and Processes

    • Adapt the physical school environment to foster safety and learning
    • Utilize a trauma-informed, resilience-oriented lens to build relationships
    • Implement resilience-building classroom strategies

    Section 3: Building a Culture of Faculty and Staff Compassion Resilience

    • Increase awareness and understanding of compassion fatigue, burnout, and compassion resilience
    • Encourage wellness assessment and seek feedback from staff on resilient culture
    • Implement individual and district-wide adaptations to promote resilience

    Section 4: Tier II and Tier III Interventions and Supports

    • Create student plans responsive to trauma and rooted in resilience-building approaches
    • Adapt schoolwide discipline processes
    • Implement targeted practices for Tier III supports

    Section 5: Engaging Parents, Families, and Communities

    • Apply a trauma-informed, resilience-oriented lens to parent and family engagement
    • Identify and respond to needs of parents and families
    • Build partnerships with families and community partners

    Section 6: Implementing and Evaluating Your Trauma-Informed, Resilience-Oriented Innovations

    • Establish a collaborative team to lead your trauma-informed, resilience-oriented schools initiative
    • Engage in the implementation process
    • Utilize a continuous quality improvement approach

    Section 7: Educating During Crisis: The COVID-19 Pandemic and Beyond—Recommendations for All Phases

    • Use a trauma-informed, resilience-oriented lens to plan and decide
    • Undertake activities to put safety first
    • Create support infrastructure for teachers and staff
    • Implement classroom strategies to promote safety and connection


    1. Alabama Pathways. (2014). Principles of Adult Learning. Alabama Childcare and Education Professional Development System. Retrieved February 18, 2021 from

    Educating During Crisis: The COVID-19 Pandemic and Beyond—Recommendations for All Phases

    Action Steps

    • Use a trauma-informed, resilience-oriented lens to plan and decide appropriate policies and procedures
    • Undertake activities to put safety first
    • Create support infrastructure for teachers and staff
    • Implement classroom strategies to promote safety and connection

    Beginning the 2020-2021 school year in the middle of the COVID-19 pandemic turned the excitement of back-to-school preparations into overwhelming anxiety for all involved. Teachers, administrators, students, and families had concerns about plans for the upcoming school year—whether they are virtual, hybrid, or physically in person. During times of crisis, such as the COVID-19 pandemic, natural disasters, or experiences of community trauma, these concerns continue and may change throughout the school year. This section of the toolkit provides resources to help schools take steps forward during a crisis. The guidance and tools in this section are relevant at any point of the school year and duration of a crisis, and administrations should return to them as their areas move through phases of re-opening and community healing to continue positive conversations with all stakeholders and increase positive connections with students and their families.

    All individuals involved in schools will need to be flexible and prepared to respond to changing conditions. A high level of flexibility is only possible when individuals have trust in each other developed through transparent communication and that everyone’s concerns have been heard and considered. Use the tools in this section to help build trust between all stakeholders in the school community during times of crisis.

    Using the trauma-informed, resilience-oriented lens, a school or district can ensure all communications, staff trainings, parent interactions, and learning activities are designed to create a safe and trustworthy environment for all involved.

    Use a Trauma-Informed, Resilience-Oriented Lens to Plan and Decide

    In response to a crisis, school administrators may need to create and revise plans about schooling and staffing throughout the school year. As areas look to move through phases of re-opening and/or adjusting schedules in response to the effects of the crisis, schools will respond to match the community’s needs. It is important to remember the principles of trauma-informed, resilience-oriented
    schools and infuse them into planning and decision-making processes.

    Key Terms

    Principles of Trauma-Informed, Resilience-Oriented Schools

    • Safety
    • Trustworthiness
    • Student Voice & Empowerment
    • Collaboration
    • Peer Support
    • Inclusion & Engagement

    It is recommended to begin by referring to the most current expert guidance to understand recommendations for schools affected by the crisis. For example, guidance has been ever-changing as researchers learn more about COVID-19, its prevention, treatment, and spread. This toolkit includes the Return to School Alignment Planning Tool to support efforts to organize the recommendations.

    You may revisit this tool to align this information with the concerns highlighted in stakeholder surveys, described further below. This tool uses COVID-19 as an example, and starts with the following recommended resources:

    In alignment with the Principles of Trauma-Informed, Resilience-Oriented Schools, it is important to seek to understand the concerns, needs, and priorities of your three primary stakeholders: students, parents and families, and staff. When schooling is interrupted due to a crisis, districts will endeavor to return as many staff and students to the school building as possible, but both in-person and virtual settings cause stress for students, faculty, and staff. In a trauma-informed, resilience-oriented community, all stakeholders are given a voice in decisions that affect them.

    The five surveys in this toolkit help districts collect data regarding concerns about both in-person and virtual instruction during the COVID-19 pandemic. These surveys were the collaborative effort of educators working in the field of trauma-informed, resilience-oriented practices and Social Emotional Learning.1 The surveys target different audiences: staff; parents, guardians, and families; high school students; middle school students; and elementary school students. Feedback from staff, parents and families, and all students helps a district or school understand stress related to the implementation of any scenario and prepare to meet everyone’s needs. When you disseminate the surveys, spend time explaining what the survey is for, how the results will be used, and confidentiality protections. Additionally, follow your district’s protocols around informed consent and collecting information from minors.

    Districts and schools can create their own surveys, search online for surveys, or work with vendors that will assist them in creating surveys specific to their organizational needs.

    Inclusion and Engagement Action Steps

    • Each of the surveys provided begins with demographic questions. Use these questions to understand how each demographic group in the school or school boundary area is represented relative to their percentages within the community.
    • Translate the survey into the languages spoken in your school community.
    • Consider sending the survey electronically and on paper. If you use a digital survey, be sure it can be read by screen-readers used for visual impairment and that there is a mobile-compatible version. If you use paper surveys, provide a return envelope with paid postage to mail their response back.
    • Create a survey dissemination plan that ensures every student and family learns of the survey and has adequate time to complete it. In some cases, this will mean districts may need to send a second round of surveys along with text, phone, and TV messages to ensure that all members of the school community receive and complete the form.

    Factors to consider in creating a survey are to include student, staff, family, and community voice by gathering information from each group about their safety and learning concerns, academic and social needs in both virtual and in-person learning settings, and necessary health procedures. If a team is utilizing a vendor to develop a survey, look for ones that provide free surveys, will take input on design, and allow for easy access to results.

    Once surveys are returned, the process of aligning needs and concerns with safety recommendations begins. This is when you can revisit the Return to School Alignment Planning Tool to add the information gathered from the surveys. Now you have one document with all inputs for decision-making. If there are discrepancies, consider hosting virtual town hall meetings, focus group sessions, or key informant interviews to better understand what will be best for your community. No matter what plan your district creates, it must be clearly communicated back to all your stakeholders. Share how the plan was created and how future decisions will be made with the community and refer to the Inclusion and Engagement Action Steps above to inform your communication planning.

    As much as possible social and emotional best practices should be at the center of the decision-making and planning process. An environment for mutual decision-making, considering everyone’s voice, can be created by following these steps:

    1. Take time to cultivate and deepen relationships, build partnerships, and plan for social and emotional learning.
    2. Design opportunities where adults can connect, heal, and build their capacity to support students.
    3. Create safe, supportive, and equitable learning environments that promote all students’ social and emotional development.
    4. Use data as an opportunity to share power, deepen relationships, and continuously improve support for students, families, and staff.2

    Case Example – Fulton County Schools COVID-19 Decision Matrix

    To guide decision-making, the Fulton County School District created a decision matrix. This tool is an example of a communication tool successfully modeling transparent sharing of information behind decisions for quarantines, closings, and opening due to COVID-19. Parents and community agencies can plan how to support the fluid changes that will happen during the school year. As the COVID-19 pandemic ebbs throughout their community, they will close schools, zones, and even the entire district. This tool does not have the details for contact tracing, quarantine, or cleaning, but it helps the community to understand when the schools might close, causing them to shift their own schedules to address childcare and work concerns in their families.

    Undertake Activities to Put Safety First

    When planning for the school year during a crisis, the toughest conversation may be “What do we do first?” With all the concerns, priorities, and guidelines swirling around, it can feel overwhelming. In that moment, it is important to come back to the first of the Principles of Trauma-Informed, Resilience-Oriented Schools—safety. When actions are rooted in prioritizing safety for all, it ensures the regular school activities can occur.

    There are several dimensions of safety: physical, psychological, social, moral, and academic. These dimensions are defined in the Introduction section of this toolkit. The following recommendations will support schools and districts to prioritize all types of safety as they respond to a crisis in their community.

    Begin by assessing safety in your environment. One tool to consider is the Wisconsin Department of Public Instruction’s Trauma-Sensitive Environment Implementation Tool on Safety. This tool can be used to assess both in-person and virtual settings, and focuses on student needs specifically. It provides concrete strategies to implement immediately to promote safety in both settings. Teachers can select the most applicable strategies and incorporate them into lesson plans, as relevant.

    One of the most important strategies to put safety first is establishing routines and maintaining clear communication.3 While it can be difficult to create predictable environments in a time of crisis, schools and districts can strive to be counted on for consistent and clear communication. Build trust between administration, teachers, staff, students, and families that, while you may not always have the answers, you will regularly and clearly update them, explaining changes in accessible language.4

    Create Support Infrastructure for Teachers and Staff

    Teachers and staff will experience high levels of stress as they work to effectively teach and provide services during a crisis, whether in-person, virtual, or in a hybrid model. School and district leaders must be proactive to support a culture of safety and collegiality among staff. Asking teachers and staff to practice self-care without the infrastructure to support them is not a sustainable approach. It is important to promote compassion resilience among all school and district staff during a difficult time. During professional development time, try this activity—bring staff together to create shared staff agreements, or a joint commitment to creating a positive culture.

    1. In small groups, discuss helpful behaviors for the work environment.
    2. Come together as a full group to share what the groups discussed and identify common themes.
    3. Draft an agreement specifying the agreed upon helpful behaviors.
    4. Post the agreement in common areas. During times of conflict, refer back to this agreement to guide conversations and actions.

    Strategies for developing strong collaborative healthy teams within schools are available in multiple resources developed over the last several years. Teams can search for resources that focus on compassion resilience for staff, social-emotional learning (SEL) skills for school staff, and collaboration to find these resources. One such source is the Wisconsin Department of Public Instruction’s Trauma-Sensitive Module on Compassion Resilience. This resource provides an example of a cultural contract developed using the four steps listed above.

    Next, it can be helpful to provide staff with skills to manage difficult conversations. Given the heightened levels of stress and anxiety, changing public health and other official recommendations, and pressures from many stakeholders, to say staff should anticipate difficult conversations coming up might be an understatement. They will be unavoidable, but how staff manages them as they come up will make all the difference. The Self-Care Module of the Trauma-Sensitive Schools Online Professional Development includes a 6-step process for responding in a compassionate resilient manner. The steps are as follows:

    1. Notice: Be present in the moment and able to recognize signs of distress.
    2. Self-check: Be aware of your initial thoughts and feelings.
    3. Seek understanding: Suspend appraisals. Listen for feelings and strengths.
    4. Cultivate empathy: Develop genuine concern based on your connection to what the person is feeling.
    5. Discern best action: Co-plan with the person to figure out what would be helpful to them.
    6. Take action: Be aware that intention alone is not compassionate action.

    During professional development time, staff can discuss these workplace scenarios from the Compassion Resilience Toolkit in small groups. This will give them an opportunity to practice navigating difficult conversations before they arise. In the event a staff member appears to need additional and even professional support, this guide offered by the Wisconsin Department of Public Instruction suggests a helpful approach. This document can support staff to respond with empathy when one of their colleagues is really struggling and help connect them with resources.

    Inclusion and Engagement Action Steps

    • Staff members’ responses to stress and preferred resilience-building activities can be rooted in their culture, religion, and community. Remember that each of us has our own sources for and strategies to build resilience.
    • Allow staff to define what self-care means to them and create space for them to engage in the practices that are most healing for them, even if they are different from yours.
    • When leading mindfulness or grounding activities, be mindful to use activities that do not actively exclude anyone. Consider giving everyone an opportunity to share and lead an activity that is special to them.

    Implement classroom strategies to promote safety and connection

    The classroom, online or in-person, is one of the most important places to promote safety and connection. Students of all ages have experienced and may continue to experience varying levels of separation from friends and trusted adults. Uncertain times and changes at home will increase stress for them as well. While teachers and staff may be more familiar with strategies to promote safety and connection in the classroom, such as social-emotional learning (SEL), using these practices in virtual settings is new. But, it is more important than ever to integrate SEL and trauma-informed approaches.

    Key Terms

    Social and Emotional Learning (SEL)

    “the process through which children and adults understand and manage emotions, set and achieve positive goals, feel and show empathy for others, establish and maintain positive relationships, and make responsible decisions.”10

    • Make the paradigm shift to prioritize relationships and well-being over assignments and compliance.5
    • Seek to make students feel valued regardless of the grade they achieve.
    • In virtual environments, it may be harder to engage students. One strategy is the Two-by-Ten approach – spending two minutes a day for ten consecutive days getting to know a student who is difficult to connect with.6
    • Make a personal connection with each student sometime during a session or day, either through specific feedback on skills or to note an achievement, targeted social and emotional instruction, or to hear their input into the class discussion.7

    Learning for Justice (formerly Teaching Tolerance) lists several ideas to promote connection and help students to cope with stress during the pandemic. But connections with students will look different depending on the age of your students.

    • Teachers and staff should engage in connection building activities with elementary school-age students daily. Try five-minute virtual chats one-on-one or with small groups.8
    • For middle and high school-age students, try using chat features or email exchanges through school email accounts consistently, such as every Wednesday, to talk about something other than academic work.

    Other activities to try include:

    • Virtual backgrounds show-and-tell: the day before, ask students to choose an image that shows their favorite food, activity, character in a book, somewhere they would like to travel, or something that gives them comfort when they are stressed. Take time to allow students to share what they chose and why to get to know each other better and build connection.
    • Create a Bitmoji classroom. You can also use Google Slides or Microsoft PowerPoint to create this engagement tool as well.
    • Movement breaks: for students who can, take time to move their bodies throughout the day. It can be very difficult to sit at the computer or tablet for a full day of classwork. Movement and exercise have been shown to improve focus and cognitive function.9 Implement strategies daily to get kids moving.

    Some students may require additional supports beyond these Tier I/universal approaches. These Tier II and Tier III supports will look different virtually than in-person, but they are just as important. To support teachers and school psychologists to identify a student’s needs, use the COVID-19 School Adjustment Risk Matrix (C-SARM) developed by the National Association of School Psychologists.


    1. Adapted from Black, P. (2020). Back to School Surveys. Trauma-Sensitive Education, LLC.
    2. Collaborative for Academic, Social, and Emotional Learning (CASEL). (2020). Reunite, Renew and Thrive: SEL Roadmap for Reopening School. Retrieved August 20, 2020 from
    3. Staff. (March 23, 2020). A Trauma-Informed Approach to Teaching Through Coronavirus. Teaching Tolerance. Retrieved August 21, 2020 from
    4. Staff. (March 23, 2020). A Trauma-Informed Approach to Teaching Through Coronavirus. Teaching Tolerance. Retrieved August 21, 2020 from
    5. Staff. (March 23, 2020). A Trauma-Informed Approach to Teaching Through Coronavirus. Teaching Tolerance. Retrieved August 21, 2020 from
    6. McKibben, S. (2014). The Two-Minute Relationship Builder. ASCD Education Update. Retrieved August 21, 2020 from
    7. Johnson, Eric L & Eckert, Jonathan. (2021, January3) 5 Ways to Take Some of the Distance Out of Distance Learning. Edutopia.
    8. CASEL. (2020). 5 Minute Chats with Students. Retrieved August 21, 2020 from
    9. Ratey, J. (2012). Run, Jump, Learn! How Exercise can Transform our Schools. TEDxManhattan Beach. Retrieved August 21, 2020 from
    10. CASEL. (n.d.). What is SEL? Retrieved August 21, 2020 from



    Pamela Black, MEd, MA
    External Consultant
    National Council for Mental Wellbeing

    Linda Henderson-Smith, PhD, LPC
    Sr. Director
    Children and Trauma‑Informed Services
    National Council for Mental Wellbeing

    Sarah Flinspach
    Project Manager
    Trauma Practice Area
    National Council for Mental Wellbeing


    Phoebe Kulik, MPH, CHES
    Director of Workforce Development
    National Center for School Safety
    Region V Public Health Training Center

    Emily Torres, MPH
    Program Manager & Technical Assistance Lead
    National Center for School Safety

    Carolyn Seiger, MA
    Instructional Designer
    National Center for School Safety

    Brent Miller, MA
    Instructional Designer
    National Center for School Safety


    Additional thanks to Rebecca Yi and Joe Alberts.

    Recommended Citation

    Black, P., Henderson-Smith, L., & Flinspach, S. (2021, September 21). Trauma-Informed, Resilience-Oriented Schools (TIROS) Toolkit. National Center for School Safety.

    National Center for School Safety

    The National Center for School Safety (NCSS) is a Bureau of Justice Assistance-funded training and technical assistance center at the University of Michigan School of Public Health. As a multidisciplinary, multi-institutional center focused on improving school safety and preventing school violence, the NCSS team is composed of national leaders in criminal justice, education, social work, and public health with expertise in school safety research and practice. NCSS provides comprehensive and accessible support to Students, Teachers, and Officers Preventing (STOP) School Violence grantees and the school safety community nationwide to address today’s school safety challenges. NCSS serves as the national training and technical assistance provider for the STOP School Violence Program.

    National Center for Mental Wellbeing

    The National Council for Mental Wellbeing drives policy and social change on behalf of nearly 3,500 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. They advocate for policies to ensure equitable access to high-quality services and build the capacity of mental health and substance use treatment organizations. They also promote greater understanding of mental wellbeing as a core component of comprehensive health and health care.