FAQ

These are some of our most common questions.

If you don’t see your question here, let us know on our Contact Us page.

Training & Webinars

How do I register for a training?

Open the Training Resources page. Please be sure you are using either Chrome, Firefox, or Microsoft Edge. Internet Explorer will not work with our system.

Find the course you want and click “Enroll”.

FAQ - Training Resource page

This takes you to a form in the NCSS Canvas training portal. If you have registered for a training session with us previously, you already have an account and do not need to fill out the form again. Instead, click the “Sign in here” link to sign in.

FAQ - Canvas enrollment page

After submitting the form or signing in, you will be enrolled.

How do I connect to the Zoom webinar?

After you register for the course, you will receive an email confirming your enrollment.

FAQ - Enrollment confirmation email

On the day of the webinar, open this email and click “access your course” to view the course information and webinar link.

You will also receive a reminder email on the day of the training with the webinar link and the link to complete the post-webinar survey.

Clicking the webinar link will open Zoom. If you are using a phone or tablet you will be prompted to download the free Zoom app. If you are using a computer you can view the webinar in your browser or through the Zoom application. Please be sure you are using either Chrome, Firefox, or Microsoft Edge. Internet Explorer will not work with our system.

For assistance with Zoom, refer to support.zoom.us/hc/en-us/articles/115004954946-Joining-a-Webinar-Attendee-

I can’t access the post-webinar survey because it asks me to enter my user name and password and I don’t think I have one - what do I do?

In order to register for the training, you had to start an account in the NCSS Canvas catalog. Your email will be the email you used to register for the course. If you do not know your password you can click “Forgot Password?” and follow the instructions to reset it.

FAQ - Canvas sign-in form

I am having trouble logging into my Canvas account.

Please be sure you are using either Chrome, Firefox, or Microsoft Edge. Internet Explorer will not work with our system.

If you think you forgot your username and password, click the “Forgot Password?” link on the sign-in page.

How do I access my certificate of completion?

You will receive an email notifying you that your attendance has been verified by NCSS staff and that you can then download your certificate of completion. Please note that attendance verification is a manual process that may take up to 5 business days. We appreciate your patience!

First, sign-in to your Canvas account and find the course under the “Completed” tab. Click “Download” next to “cert###” to view and save your certificate to your computer.

FAQ - Completed course list

If your course is not under the “Completed” tab, you may not have filled out the course evaluation yet. In that case, your course will be under “Not Completed”.

FAQ - Not Completed course list

You will have to click “Review Course”. Then fill out the survey listed on the Canvas page (requirement 2) before you can download your certificate.

FAQ - Canvas course evaluation link

I wasn’t able to log into the webinar and missed it. Is there a recording I can view? Can I still get “credit” and the certificate of completion?

The webinars are recorded; the recording will be available on our website soon after the live viewing. If you registered for the webinar, you will be on the email that goes out letting you know when it has been posted. After watching the webinar and completing the evaluation survey, you can download the certificate of completion.

While the NCSS Canvas Catalog system refers to it as “credit“, what we are offering is a certificate of completion for contact hours to document participation. Depending on your licensure, you could choose to submit your certificate as evidence of continuing education. These are not academic credits and don’t go towards any type of matriculation or official certification.