FAQ
These are some of our most common questions.
If you don’t see your question here, let us know on our Contact Us page.
Trainings
How do I register for a training?
Find the course you want and click “Enroll”.
This takes you to a form in the NCSS Canvas training portal. If you have registered for a training session with us previously, you already have an account and do not need to fill out the form again. Instead, click the “Sign in here” link to sign in.
After submitting the form or signing in, you will be enrolled.
How do I connect to the Zoom webinar?
On the day of the webinar, open this email and click “access your course” to view the course information and webinar link.
You will also receive a reminder email on the day of the training with the webinar link and the link to complete the post-webinar survey.
Clicking the webinar link will open Zoom. If you are using a phone or tablet you will be prompted to download the free Zoom app. If you are using a computer you can view the webinar in your browser or through the Zoom application. Please be sure you are using either Chrome, Firefox, or Microsoft Edge. Internet Explorer will not work with our system.
For assistance with Zoom, refer to https://support.zoom.us/hc/en-us/articles/115004954946-Joining-a-Webinar-Attendee-
I can’t access the post-webinar survey because it asks me to enter my user name and password and I don’t think I have one - what do I do?
I am having trouble logging into my Canvas account.
If you think you forgot your username and password, click the “Forgot Password?” link on the sign-in page.
How do I access my certificate of completion?
First, sign-in to your Canvas account and find the course under the “Completed” tab. Click “Download” next to “cert###” to view and save your certificate to your computer.
If your course is not under the “Completed” tab, you may not have filled out the course evaluation yet. In that case, your course will be under “Not Completed”.
You will have to click “Review Course”. Then fill out the survey listed on the Canvas page (requirement 2) before you can download your certificate.
I wasn’t able to log into the webinar and missed it. Is there a recording I can view? Can I still get “credit” and the certificate of completion?
While the NCSS Canvas Catalog system refers to it as “credit“, what we are offering is a certificate of completion for contact hours to document participation. Depending on your licensure, you could choose to submit your certificate as evidence of continuing education. These are not academic credits and don’t go towards any type of matriculation or official certification.